Terms of Service

You don’t need a referral to be able to work with us.

If you are currently receiving mental health support from your medical team, whether GP, counsellor, psychologist and/or psychiatrist, please advise them of your intention to engage in complementary therapies as part of your holistic approach to health and wellbeing. That way, we can work with your team to ensure you are receiving the best support for your needs.

Counselling, Hypnotherapy, Mindset Coaching, Results Coaching, Mindfulness Therapies, Neuro-Linguistic Programming (NLP) techniues, Time Line Therapy™ techniques, and EFT Tapping are complementary therapies.

This means our coaches are qualified Complementary Healthcare Providers and not licensed General Practitioners, Medical Doctors, Psychologists, Psychiatrists, or Social Workers.

Our services are not covered by the Medicare Benefits Scheme or Mental Health Treatment Plans. Presently, our coaches are not able to provide private health rebates for Hypnotherapy.

Coaching enquiry calls are a relationship-building exercise and an opportunity for you to meet with your coach, talk about your goals and ask any questions you may have.

Coaching enquiry calls offer you a free, no-strings-attached opportunity to discuss the many emotional, mental and life benefits of therapeutic coaching and hypnotherapy.

When booking online, please follow the prompts to provide the necessary information we’d like to receive from you.

You will receive an automated email confirming your appointment time and Zoom video call connection details. An automatic reminder will be issued 24 hours before your session time.

We understand what it’s like to be human. If you need or want to cancel your enquiry call, please do so by sending an email to info@thinkcoaching.online or by following the prompts in your email booking confirmation. We greatly appreciate you letting us know ahead of time because it means we can free up the time and space to help others.

We use Zoom

Our work is conducted online using Zoom. Please download and adequately test the Zoom app on your device before our session so we can start on time without any technical hassles. For app support, see Zoom’s video tutorials.

To gain maximum benefit from your coaching it’s important to book your coaching sessions at times when you can:

Ensure you will not encounter distractions or disruptions;

Ensure your privacy during your sessions so you won’t be overheard; and

Ensure you have the equipment necessary to support video conferencing, including a computer, laptop, or large handheld device with adequate stable broadband connections, as well as a webcam, microphone, and speaker. Combination headphones work well.

Session recordings

Your coach will record your sessions. Please let them know if you do not wish for your session(s) to be recorded.

Recordings are a great way for you to revisit what was said and the learnings you gained from your coaching. They’re also a bookmark in time; rewatching recordings from past sessions is a great way to reflect on your learnings and gauge your growth.

Session recordings help our coaches review and refine their approaches and techniques.

Depending on your goals, our coaching packages may include pre- and post-session tasks to help you remain in a state of momentum, as well as private coaching and mentoring, education, follow-up reviews, and between-session support.

An investment in personal coaching and/or hypnotherapy is an investment in you. Your coach will walk beside you on the pathway to change, offering strategies, education, support, and accountability. However, it is your responsibility for the direction you take and the value and benefit you gain.

Our coaches’ lived and professional experience as coaches and practitioners provide them with an extensive depth of perspective. They have overcome serious emotional barriers to success and happiness using the same techniques they offer you. They have corrected negative and damaging patterns of behaviour and freed themselves from unhelpful conditioning and limiting beliefs. Your coach can help you do the same if you’re ready to do the work.

Booking Confirmation

We will confirm your session times by email and include the Zoom connection information. An automatic email reminder will be issued 24 hours before your session time.

Rescheduling & Cancellation

Please allow at least 24 hours’ notice for session cancellations or requests to reschedule. You can manage your booking online by following the links in your email confirmation.

Alternatively, please email us at info@thinkcoaching.online or contact your coach directly.

We understand life throws a few curve balls our way from time to time. If you cannot make your agreed session time, please let us know straight away.

No-Shows

No-shows or consistent late arrivals without explanation suggest you are not committed to your transformation process. And that’s OK, sometimes it’s just not the right time. We will not judge you in any way. We understand personal transformation takes time and effort. We will ask you to show cause why we should continue the work.

We do not refund fees in the event of unexplained no-shows or consistent late arrivals whereby we ask you to show cause why we should continue your coaching journey.

Ending Coaching

If you find yourself considering ending your coaching arrangement early, please talk with your coach first. It is not uncommon to feel like you’re under a lot of pressure and emotional discomfort when you’re on the cusp of a breakthrough.

You have the right to end coaching at any time without any moral, legal or financial obligations other than those already accrued.

THINK Coaching & Hypnotherapy and its representatives including your coach reserve the right to terminate your coaching arrangement if, (1) You are consistently uncoachable or resistant to coaching, or you dishonour our coaching and payment arrangements; (2) You do not show up for scheduled sessions or you consistently make last-minute attempts to reschedule your sessions; (3) You refuse to book sessions after agreements have been established, or (4) You direct any form of disrespect or derogatory behaviour to your coach or others.

All fees are priced in Australian Dollars. Any currency conversion costs or other charges incurred in making the payment shall be borne by you, the client.

Invoices

All fees will be invoiced and you will receive an email with payment options, including electronic funds transfer (EFT), credit card and direct debit.

Casual / Single Sessions

Single-session fees are payable prior to your session going ahead.

Session Packs

Session pack fees are payable upfront if you intend to claim your discount.

Your first session can proceed if you have paid your session pack fees in full at least 24 hours before your first session.

Affordable Mental Health Coaching Package

If your application for our Affordable Mental Health Coaching Package is accepted, we will meet with you briefly to discuss your coaching and therapy goals and to determine if we’re a good fit.

You’ll get 6 x 60-minute fortnightly coaching sessions over 12 weeks for a total investment of $582, either paid upfront or in two instalments of $291 (one prior to your first session and one prior to your fourth session).

If you fail to pay your second instalment for any reason, we will contact you to discuss options or pause further coaching sessions until payment of your overdue instalment has been arranged.

Breakthrough Experience

If you opt to Pay Upfront and take advantage of your discount, your full fees are due at least 24 hours before your first session.

If you opt for our interest-free payment plan your deposit of $350 AUD is payable upfront. All remaining fortnightly instalments of $500 AUD each will be charged to your nominated credit or debit account via authorised auto-pay.

By providing authorisation and agreeing to pay-by-instalment, you acknowledge that you are responsible for all payments until your account is paid in full. If your automatic instalments should fail for any reason, we will contact you to request an alternative means of payment. We’ll pause further coaching sessions until payment of your overdue instalment(s) has been arranged.

Results Breakthrough Coaching Program

We’re pleased to offer interest-free payment plans on request.

Your first session can proceed if you have paid your first instalment at least 48 hours before your first session and provided written authorisation or provided your online authorisation for the balance of your account to be paid by automatic instalments.

By providing authorisation and agreeing to pay-by-instalment in writing, you acknowledge that you are responsible for all payments until your account is paid in full. If your automatic instalments should fail for any reason, we will contact you to request an alternative means of payment. We’ll pause coaching until payment of your overdue instalment(s) has been arranged.

Paying Out Your Account

You are welcome to pay the balance of your account at any time without incurring an early payout penalty or additional fees.

Refunds

If you have completed your client onboarding process and paid your account or your first instalment, but decide not to continue with coaching or hypnotherapy prior to your first session going ahead, we will refund you the fees you have paid and cancel any future automatic instalments.

Please note we do not refund fees in the event of unexplained no-shows or consistent late arrivals.

We will uphold your moral and ethical rights, as well as your right to privacy and confidentiality. We will also uphold our rights and maintain a professional and ethical approach to our work with you. Should a conflict of interest arise, it will be disclosed immediately and resolved as soon as possible.

Each of our coaches holds appropriate qualifications and certifications in their field of expertise as well as current Civil Liability Professional Indemnity and Public & Products Liability insurances.

It will be necessary for your coach to collect and record information specific to your work together, including your full name and date of birth, contact information, some medical history, and personal insights. Your coach will also take notes during or after each of your sessions to help them keep track of your progress. All records are stored securely and are not made available to any other person or organisation.

Everything you share with us during your sessions will not be disclosed to third parties, regardless of whether they are friends or family. It is your right to disclose your coaching breakthroughs to whomever you trust.

THINK Coaching & Hypnotherapy and its representatives including our coaches may be required to break confidentiality in the following circumstances: (1) If your records are subpoenaed by a court; or (2) If we consider you to be at risk of harming yourself or someone else, in which case we will do what we can to help maintain your safety or the safety of someone you may harm.

THINK Coaching & Hypnotherapy and its representatives including our coaches have a duty of care to report instances of actual or suspected physical or sexual abuse, emotional cruelty, or neglect of a child or an elder or dependent adult to the appropriate protective services.

Occasionally, a client’s experiences in life can trigger emotional responses in our coaches. For this reason, we work with highly experienced and qualified professionals to reflect on and learn from our work. We review our approaches, techniques and personal experiences so we can continue to learn and grow as individuals. Non-identifying aspects of your session content or outcomes may be discussed as part of our professional and personal reflection work.

In each of the above circumstances, THINK Coaching & Hypnotherapy and its representatives including our coaches will only release the information necessary to appropriately carry out responsibilities. Your confidentiality remains an ethical priority.

All paid event tickets are priced in Australian Dollars. Any currency conversion costs or other charges incurred in making the payment shall be borne by you, the participant.

Payment for our paid live or online events is required at the time of your registration and is payable by credit or debit card.

If you cancel event registration and attendance

If you cannot attend a paid live or online event you have registered to attend, you are welcome to transfer your registration to an alternative event, if available, and pay the difference, if applicable. You will not be refunded the difference if the price of the alternative event is lower than what you have already paid.

You also have the option of cancellation and a full refund.

To advise of non-attendance, please send an email to info@thinkcoaching.online

If an event is postponed or cancelled

THINK Coaching & Hypnotherapy and its representatives will make all reasonable efforts to deliver a paid live or online event as planned, however, there is always the possibility that external factors may force a live or online event to be postponed or cancelled.

If an event must be postponed, your registration will carry over to the rescheduled event date. If you cannot attend on the rescheduled event date, you have the option of transferring your registration to an alternative event or being refunded the ticket price.

If an event must be cancelled, you have the option of transferring your registration to an alternative event or being refunded the ticket price.

You will not be refunded the difference if the price of the alternative event is lower than what you have already paid.

COVID-19 impacts

If a paid live event is impacted by government directions, your registration will be transferred to an online event or alternative date or event at no additional cost.

It is our collective responsibility to ensure we follow all government guidelines in terms of self-quarantine, maximum group sizes and maintaining personal space during live events.

Limitations to liability

The liability of THINK Coaching & Hypnotherapy and its representatives will be limited to a refund of the ticket price for a cancelled or postponed event as outlined above. THINK Coaching & Hypnotherapy and its representatives will not accept liability for any costs or losses incurred by participants which are claimed to have arisen through event cancellation, other than those stated above.

Your package includes 6 x 60-minute fortnightly coaching sessions over 12 weeks.

For payment arrangements, please see ‘Coaching Fees & Payments’, above.

Your facilitator

Shan Clayton is a Mental Health First Aider and accredited MHFA Instructor and member of Mental Health First Aid Australia, a national not-for-profit organisation that develops and evaluates training programs and trains and accredits Instructors.

Course format

The course is a 12-hour / 2-day interactive workshop plus optional online assessment. Complete the 2-day course to become a Mental Health First Aider (MHFAider).

At the end of the course is a short online accreditation assessment. You can complete the assessment to become an Accredited MHFAider. Your accreditation is valid for 3 years.

Course fees

Course fees are $325 AUD per participant for the 2-day face-to-face course plus online accreditation assessment.

Course fees are payable during online registration. We accept credit and debit card payments.

If you need to cancel

You may cancel your registration any time without penalty. However, rather than cancel, we encourage you to transfer your enrolment to another course date.

If you decide to cancel your registration, we will refund your course fees.

Consent to share your contact information

To adequately facilitate and administer training it will be necessary for your facilitator to provide your name and email address to Mental Health First Aid Australia via an online instructor’s portal so you may receive your online assessment link and your completion certificate and/or accreditation.

By registering to attend the course you agree to your contact information being shared as described.

Sensitive content

By registering to complete Mental Health First Aid Training & Accreditation you acknowledge your attendance is voluntary or by agreement and you are willing to participate in conversations that may cover sensitive or complex topics, such as but not limited to mental illness, mental disorders, substance use, and suicide.

Your facilitator is a trained MHFA Instructor, qualified Counsellor and Therapist and certified Results Coach. She will encourage you to prioritise your self-care over the 2 days and will be available throughout the workshop to support you. She offers you a 20-minute follow-up call if you’d like to discuss your course experience or to debrief and reflect.

If a course is postponed or cancelled

Your facilitator will make all reasonable efforts to deliver the course as planned, however, there is always the possibility that external factors may force the course to be postponed or cancelled.

If a course must be postponed, your registration will carry over to the new event date. If you cannot attend on the rescheduled event date, you have the option of transferring your registration to an alternative course or being refunded the ticket price.

If an event must be cancelled, you have the option of transferring your registration to an alternative course or being refunded the ticket price.

COVID-19 impacts

It is our collective responsibility to ensure we follow all current government guidelines and requirements when working face-to-face.

Your facilitator will provide guidelines for working as a group that reflect best practice and supply hand sanitiser, wipes and face masks for your use.

If you start to feel unwell in the days leading up to or during the workshop, please contact us straight away so we can advise others if necessary and to discuss potentially transferring your registration to another course.