Privacy Policy

 

Privacy Statement

Your privacy is of utmost importance.

THINK Coaching & Hypnotherapy and its representatives including our coaches are committed to protecting the privacy and confidentiality of all personal and other information collected during the conduct of business and the delivery of services, and the way it is used, stored and disclosed.

All personal and contact information collected via this website and our calendar booking forms is used strictly for client booking management and/or mailing list administration.

Your personal or contact information will not be disclosed to any third parties without your written consent.

THINK Coaching & Hypnotherapy and its representatives will not ‘sell’, distribute or share email addresses or mailing lists.

 

Privacy Policy

Information entrusted to THINK Coaching & Hypnotherapy and its representatives including our coaches by clients is private and confidential. Any personal information collected is treated as confidential and, as an allied health service that holds health information, we are bound by the Privacy Act 1998 and guided by Australian Privacy Principles.

Personal information may include:

  • An individual’s name, signature, address, email address and phone number, as well as their emergency contact’s name and phone number

  • Sensitive information such as an individual’s racial or ethnic origin and background, religious or philosophical views, sexual orientation and/or practices, criminal or police record, family and social history, and health and genetic information

  • Health information including information about serious illnesses, brain injuries or disability, symptoms or medical diagnoses, health service providers and prescribed medicines, and

  • Other information such as transaction details associated with service provision, as well as a client’s social media account handles or private messaging account name if private messaging is utilised during the conduct of services.

Personal information may be collected in a number of ways, including in person, in writing, by video and phone call, and email, generally when:

  • A potential new client enquires about coaching, hypnotherapy and/or counselling programs

  • A client completes a client intake and consent form

  • A client interacts with THINK Coaching & Hypnotherapy or its representatives as part of service provision during which detailed notes are recorded, and

  • A client provides feedback.

Personal information may also be received via third parties where it is reasonably expected the client would have consented to the personal information being shared, including but not limited to:

  • From a client’s nominated emergency contact

  • In the case of a client under the age of 18 years, from that client’s parent or legal guardian, and

  • From a client’s medical team referral.

At the time personal information is collected, individuals will be made aware of the purpose for which the information is collected.

Purpose of collection, storage, use and disclosure of personal information

THINK Coaching & Hypnotherapy and its representatives including our coaches collects, stores, uses and discloses a client’s personal information only for the purposes consistent with the reasons it was collected, including:

  • Assessing a potential client’s suitability for services

  • Managing the ongoing relationship with clients, including service planning and monitoring client progress, providing coaching and support, and providing information about coaching and support, if required with consent

  • Responding to enquiries potential clients and clients have in relation to the services provided

  • Providing feedback on progress to a client’s medical team, if required with consent, and

  • Gathering feedback for the review and improvement of service delivery.

THINK Coaching & Hypnotherapy and its representatives including our coaches may also collect, store, use and disclose personal information to:

  • Resolve any legal and/or commercial complaints or issues

  • Meet any legislative requirements as they apply to us as allied health professionals, and

  • Perform functions or activities relating to business, including meeting internal administrative requirements, in the process of managing accounts and payments, the communication of important information and/or marketing.

THINK Coaching & Hypnotherapy and its representatives including our coaches will not use or disclose a client’s personal information for any other research than those outlined above, unless an exception applies, including:

  • Where the client has consented to the use or disclosure of personal information for a purpose or where it would be reasonable to consider that a client would have expected their personal information to be used for such a purpose, and

  • A purpose that is required or authorised under Australian law, or court or tribunal order.

Storage of personal information

THINK Coaching & Hypnotherapy and its representatives including our coaches may store personal information in both hard and electronic copies.

All reasonable steps will be taken to ensure that personal information is securely stored and to protect it from misuse, loss, unauthorised access, modification, interference or disclosure, however, THINK Coaching & Hypnotherapy and its representatives including our coaches cannot guarantee that unauthorised access to personal information will not occur.

Written notes and personal information are stored securely in a locked cabinet. Written and hard copy copies are destroyed by document shredding

While THINK Coaching & Hypnotherapy and its representatives including our coaches make every attempt to work within secure online environments, the safe transfer of personal information across the internet cannot be guaranteed. The personal information you share is shared at your own risk.

By using this website or the booking form, you consent to the use of your information as discussed here.